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We have a variety of ways for you to reach us.
Email
Your feedback is always important to us. We look forward to receiving your comments, suggestions and questions.
You can expect a response from one of our representatives within 48 hours.
Contact form
Call us
You can reach our Customer Support team via phone daily from 7:00 am to
midnight PT.
1-866-815-0222
Holiday hours:
Christmas Eve (Dec 24) – 7:00 am to midnight PT
Christmas Day (Dec 25) – 7:00 am to midnight PT
Boxing Day (Dec 26) – 7:00 am to midnight PT
New Year’s Eve (Dec 31) – 7:00 am to midnight PT
New Year’s Day (Jan 1) - 7:00 am to midnight PT
Scratch and reveal the 11-character contest code from the bottom of your participating holiday Scratch & Win ticket. Sign up, log in and enter your codes. You can now also use your mobile device to scan the contest code.
Earn 1 contest entry for every $1 worth of tickets entered, and 1 spin entry for every $5 worth of tickets entered. For example, a $1 ticket gives you 1 entry; a $5 ticket gives you 5 entries and 1 spin entry; and so on.
Assign your contest entries to the prize draw(s) of your choice. Winners can collect either the prize or its cash value (excluding gift cards).
Choose a prize and select the number of entries you’d like to add and then click the 'Assign' button.
Earn 1 spin entry for every $5 worth of tickets entered. Play the Spin & Win game for a chance to instantly win a $50 Mastercard® gift card or up to 5 additional contest entries.
Out of spins?
You can also choose to trade three (3) unassigned contest entries for one (1) spin entry.
(Up to a maximum of 3 times a day). Remember, this spin may result in more entries or an Instant Prize, but note it could also result in fewer entries.
No purchase necessary! Three (3) bonus contest codes on Facebook will be released throughout the contest period. "Follow" our Facebook page:
www.facebook.com/lottobc and check regularly for updates to find out when the codes will be released.
The contest ends on January 10, 2025, at 23:59:59 PT.
While we recommend you keep the tickets entered, it is not mandatory to have the ticket with the winning contest code in your possession when claiming the prize.
Yes! Players can win more than one (1) prize; however, you cannot win more than one (1) of the same prize – with the exception of the Instant Win prizes. Instant Win prizes can be won multiple times through the Spin & Win game.
The contest closes on
January 10, 2025. Draws for each of the 63 prizes will take place
January 16, 2025, or reasonably close thereto.
Selected entrants will be contacted after
January 16, 2025, following the contest draw. BCLC will attempt to notify each entrant by telephone or email. See the
contest conditions for details.
Once you’ve signed up, you get a chance to win an Instant Win prize every time you play the Spin & Win game. Entering $5 worth of tickets earns you one (1) bonus spin on the Spin & Win game. You can also trade three (3) entries for an extra spin (up to three (3) times per day).
Yes! You can win more than one (1) Instant Win prize. Instant Win prizes can be won multiple times through the Spin & Win game.
Once you’ve spun in the Spin & Win game and you win an Instant Win prize, your confirmation screen will tell you if you have won an Instant Win prize. You will also receive an email confirmation of your Instant Win prize.
It will take 6-8 weeks for validating, processing and shipping to complete. Thanks for your patience!
You must follow the instructions to claim the Instant Win Prize upon receiving the notification. Please visit your Profile page by clicking on your name in the top right corner. Ensure your mailing address (including suite number, wherever applicable) is up to date so we know where to mail your prize.
If you clicked on "remember me" last year when you signed up, just log in again using the same email address and password and you’re good to go. If not, please
sign up again.
Yes, this contest is administered separately and you must
register again.
If you receive this message, and you have not already signed up for Tech the Halls, it is possible that someone else in your household has signed up using the same email address.
An email address cannot be used by more than one person. If you believe this message is incorrect,
contact us for assistance.
If you have previously signed up for Tech the Halls with this email address but have forgotten your password, go to the
Forgot your password page.
You may have entered your email address or password incorrectly. Check that you haven’t made any typos and that caps lock is off. Also make sure you haven’t entered any spaces.
If you've already signed up for this contest and have forgotten your email address and/or password, go to the
Forgot your password page.
If you have forgotten the answers to your security questions, please
contact us for assistance.
If you have forgotten or no longer have access to the email you signed up with,
contact us for assistance.
Log in and then click on your name in the top right corner. This will open your profile, which you can then edit.
The Spin & Win wheel performs best with an updated browser; if you’re using an older browser version, the wheel may not look or work as intended.
Update your browser now
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BCLC employees, lottery retailers and household members of both groups are not eligible entrants in this contest. For more details, see
contest conditions.
